Effective Date: 23-FEB-2025

Welcome to Bala Tripurasundari Import and Export. By using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before making any purchases or using our services.

1. General

1.1. These Terms and Conditions govern your use of our website and services.
1.2. By accessing or using our website, you confirm that you accept these terms and agree to abide by them.
1.3. We reserve the right to update, modify, or change these Terms and Conditions at any time without prior notice.

2. Products and Services

2.1. Bala Tripurasundari Import and Export offers a variety of imported and locally sourced products.
2.2. We strive to provide accurate product descriptions; however, we do not guarantee that descriptions, prices, or other content on the website are error-free.
2.3. Product availability is subject to change without notice.

3. Orders and Payments

3.1. By placing an order, you agree to provide accurate and complete information.
3.2. We accept payments via [Specify Payment Methods, e.g., eSewa, Khalti, Cash on Delivery, Bank Transfer].
3.3. Bala Tripurasundari Import and Export reserves the right to cancel any order due to pricing errors, stock unavailability, or fraudulent activity.

4. Shipping and Delivery

4.1. We offer shipping services within Nepal.
4.2. Estimated delivery times vary based on location and product availability.
4.3. Shipping fees, if applicable, will be mentioned at checkout.
4.4. We are not responsible for delays caused by unforeseen circumstances such as weather conditions, strikes, or customs clearance.

5. Returns and Refunds

5.1. Customers can request a return or refund within [Specify Return Period, e.g., 7 Days] of receiving the product.
5.2. Products must be in their original condition, unused, and in their original packaging.
5.3. Refunds will be processed within [Specify Timeframe, e.g., 7-14 Business Days] after verification of returned items.
5.4. Some items (such as perishable goods, personal care products, and customized items) may not be eligible for return.

6. User Responsibilities

6.1. Users must provide accurate information and keep their account credentials secure.
6.2. Any misuse of the website, including fraudulent transactions or hacking attempts, will lead to account suspension or legal action.

7. Intellectual Property

7.1. All content, images, logos, and text on this website are the intellectual property of Bala Tripurasundari Import and Export.
7.2. Users may not copy, reproduce, or distribute any content without prior written consent.

8. Privacy Policy

8.1. We collect and store customer information only for order processing and service improvements.
8.2. Customer data will not be shared with third parties without consent, except as required by law.
8.3. Users have the right to request access to or deletion of their personal data.

9. Limitation of Liability

9.1. Bala Tripurasundari Import and Export is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website or products.
9.2. We do not guarantee uninterrupted or error-free access to our website.

10. Governing Law

10.1. These Terms and Conditions are governed by and construed in accordance with the laws of Nepal.
10.2. Any disputes arising shall be resolved in the courts of Kathmandu, Nepal.

For any questions or concerns, please contact us at:-
Email: info@btsie.com.np
Phone: +977 982-6871231
Address: Basbari-03, Kathmandu, Nepal

Thank you for shopping with Bala Tripurasundari Import and Export!